TICKETING GUIDELINES

  • 1. Ticket Pricing

    Price: Prices range from  to .

    Fees: A service fee of 50 pesos per ticket will be added to the ticket price.

  • 2. Sales Channels

    Authorized Channels: Tickets are available exclusively through our official website (www.oneentph.com)

  • 3. Ticket Information

    Event Details:

    Name: 

    Date: 

    Time: 

    Venue: 

    Seating Information: Detailed seating charts are available on the website. Options include general admission, reserved seating, and VIP sections.

    Restrictions:

    Age: All ages welcome; children under 12 must be accompanied by an adult.

  • 4. Purchasing Process

    User Account: Buyers must create an account on our website to purchase tickets. Required information includes name, email, and password.

    Payment Options: We accept E-wallets like Gcash, Maya, Shopee Pay and Debit and Credit Cards.

    Confirmation: An email confirmation with the ticket QR and receipt will be sent immediately after purchase.

  • 5. Tickets

    E-Tickets: Available for download and can be printed or displayed on a mobile device.

    Physical Tickets: Will be claimed on the announced redemption date via social media.

    Maximum Purchase: A maximum of 2 tickets per person is allowed.

  • 6. Refunds and Exchanges

    Refund Policy: Refunds are available only if the event is canceled or rescheduled.

    All requests for refunds must be submitted within 30 days of the event's original date.

    Ticket Upgrade Policy: Tickets can be upgraded for a different tier if tickets are still available.

  • 7. Customer Support

    Support Channels:

    Email: info@oneentph.com

    Chat: Available on our website.

    FAQ: Visit our FAQ section on the website for answers to frequently asked questions.

  • 9. Accessibility

    Accessible Tickets: Accessible seating options are available and clearly marked on the seating chart.

    Support for Disabled Customers: Assistance is available for disabled customers throughout the purchasing process. Contact customer support for additional help.

  • 10. Event Changes

    Notifications: Ticket holders will be notified via email and will be announced on our official social media accounts in case of any changes to the event schedule or venue.

    Refunds: Refunds will be issued if the event is canceled or significantly altered.
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