Ticketing guidelines
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1. Ticket Pricing
Price: Prices range from 2,500 to 7,000.
Fees: There will be a service fee of 100 pesos (per ticket added) to the ticket price.
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2. Sales Channels
Authorized Channels: Pre-order tickets are available exclusively through our official website (www.oneentph.com).
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3. Ticket Information
Event Details:
Name:
Date:
Time:
Venue:
Seating Information: Detailed seating charts are available on the website. Options include general admission, reserved seating, and VIP sections.
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4. Purchasing Process
User Account: Buyers must create an account on our website to purchase tickets. Required information includes name, email, and password.
Payment Options: We accept E-wallets like Gcash, Maya, Shopee Pay and Debit and Credit Cards.
Confirmation: An email confirmation with the ticket QR and receipt will be sent immediately after purchase.
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5. Tickets
E-Tickets: Available for download and can be printed or displayed on a mobile device.
Physical Tickets: Will be claimed on the announced redemption date via social media.
Maximum Purchase: A maximum of 2 tickets per person is allowed.
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6. Refunds and Exchanges
Refund Policy: Refunds are available only if the event is canceled or rescheduled.
All requests for refunds must be submitted within 30 days of the event's original date.
Ticket Upgrade Policy: Tickets can be upgraded for a different tier if tickets are still available.
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7. Customer Support
Support Channels:
Email: info@oneentph.com
Chat: Available on our website.
FAQ: Visit our FAQ section on the website for answers to frequently asked questions.
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8. Accessibility
Accessible Tickets: Accessible seating options are available and clearly marked on the seating chart.
Support for Disabled Customers: Assistance is available for disabled customers throughout the purchasing process. Contact customer support for additional help.
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9. Event Changes
Notifications: Ticket holders will be notified via email and will be announced on our official social media accounts in case of any changes to the event schedule or venue.
Refunds: Refunds will be issued if the event is canceled or significantly altered.